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See the Airlinen
Response Chart
United Airlines
Complaints
Have you suffered a bad experience with United
Airlines? It might come as a small consolation to
know that you're not alone, or a larger consolation
to know that the airline is now operating in a
state of financial bankruptcy. Since Untied.com
started collecting complaints in October 1998,
we've received approximately 8300 letters from
people like you, who have been treated with disdain
by UAL.
Prior to the bankruptcy protection filing, we
suggested that posting your complaint here probably
wouldn't solve your problems, but it would at least
offer a forum for sharing your experiences with
others, as well as the "customer relations" people
at UAL. While it was our hope that this would
embarass UAL into making amends and thus, restoring
passenger confidence, it seems that was not to
be.
One reader suggested that the most effective
remedy for resolving complaints with United
Airlines is through Small Claims Court. This is a
serious option to consider when the passenger has
incurred a demonstrable financial loss (e.g. ticket
refund problems, lost baggage, flight delays
leading to the loss of a holiday). Even if you lose
the claim, UAL still has to pay a representative to
appear in court -- this is sure to get the
airline's attention far faster than letters to
complaint departments. Passengers considering this
course of action are advised to first inquire as to
what, if any, compensation may be obtained through
Small Claims against a bankrupt airline.
Further information can be found from the
Aviation Consumer Protection Division of the US
Department of Transportation.
Click here to send your complaint!
http://www.untied.com/complain/
http://www.untied.com/complain/submit.html
The passenger postings have not been reviewed
for accuracy. The site maintainer takes no
responsibility for their contents but endeavours to
remove gratuitous obscenities and entries lacking
any informative content.
Note that there is often a one month delay
before the database is updated to include recent
postings). Any stories marked with a red asterisk
(*) have been replied to by UAL. Unfortunately,
you'll find very few asterisks... and only half of
those individuals who have received replies from
United were satisfied with the response.
Selected complaints prior to October 1998 are
still available
Contact United Customer Relations with: Praise
or compliments
Comments or feedback
Complaints
Questions regarding past date travel
Phone available 8a.m. - 7p.m. CST Mon-Fri
877.228.1327
Email: Customer Relations
www.united.com/page/specialpage/0,1451,2076,00.html?navSource=Customer+relations&linkTitle=Email+customer+relations
Click on Comment, Suggestion, Inquiry, Other
Our Message sent to www.united.com/page/specialpage/0,1451,2076,00.html?navSource=Customer+relations&linkTitle=Email+customer+relations
Qantas has a policy to not allow men to sit next
to an unaccompanied child. Can you tell us what
United's policy is in this regard?
Gordon Clay
Email: Customer Relations
Your message was sent successfully.
Thank you for contacting United Airlines. Your
comments, both positive and constructive, help us
to serve you better. Please know that we answer all
e-mail inquiries and we will respond to your
message as soon as possible.
Frequent Flyer
1/6/06 - UA Response
2
(United sent what appeared to be another
automatic response. I say this because my question
was about policy and they answered with how to make
a reservation..
Thank you for contacting us. I appreciate the
opportunity to respond.
Currently, our reservation offices are not
directly linked to our web site. Thus, we don't
have the capability to assist you with your inquiry
online. Please contact our Reservations staff for
assistance at either 1-800-UNITED1 (1-800-864-8331)
for Domestic travel or 1-800-JETAWAY
(1-800-538-2929) for International travel. You can
find Reservation phone numbers outside of the U.S.
or in Canada from our Home Page by clicking
"Customer Service" then "United worldwide
contacts".
We appreciate this opportunity to respond and
look forward to serving your travel needs. Best
wishes for the holiday season and a Happy New
Year.
Regards,
Everett Srivastava
United Airlines Customer Relations
UACustomerCare23@united.com
1/7/06 So, I wrote back.
Everett:
Did you even read my email. I was asking about
United's policy, not about making a reservation. In
case you're another automated response machine, I
will repeat the comment and see if it gets an
actual human response. Otherwise, I'll have to go
to your supervisor - probably a bigger
computer.
"Qantas has a policy to not allow men to sit
next to an unaccompanied child. Can you tell us
what United's policy is in this regard?"
1/6/06 - UA Response
3
Thank you for contacting us again and I
appreciate the opportunity to respond.
Please know that Customer Relations' primary
responsibility is to assist customers with past
date travel issues. Since your concern is about
United's policy about unaccompanied travel. We
trust our reservations staff will be able to assist
you with your upcoming travel needs. Please contact
our Reservations staff for assistance at either
1-800-UNITED1 (1-800-864-8331) for Domestic travel
or 1-800-JETAWAY (1-800-538-2929) for International
travel. You can find Reservation phone numbers
outside of the U.S. or in Canada from our Home Page
by clicking "Customer Service" then "United
worldwide contacts".
We appreciate this opportunity to be of
assistance and look forward to serving you
again.
Regards,
Everett Srivastava
United Airlines Customer Relations
Editor's Note: Obviously, they don't want
to find or reveal their policy to us. Because of
this run-around, we will assume that United has the
same basic policy that as Qantas.
American
Address:
AA Customer Relations invites customers to send
comments or inquiries via mail, fax or email.
U.S. Mail
American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
Overnight Mail
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603
Fax: (817) 967-4162
Email AA Customer Relations
Email AA Customer Relations
Your feedback is always welcome! We invite you
to share your thoughts about previous trips you've
taken with us. If you need assistance involving
immediate travel or with an upcoming trip, call us
at 1-800-433-7300 in the U.S.
Email AA Customer Relations Confirmation
Please confirm that the following information is
correct.
(Informationnot included here but it was
confirmed as correct.)
Your Message
Do you want a response to your message? Yes
Qantas has a policy to not allow men to sit next
to an unaccompanied child. Can you tell us what
American's policy is in this regard?
Thank you for contacting American Airlines.
Your information has been submitted.
American Response 2
Dear Mr. Clay:
Thank you for your inquiry about our procedures
for assisting children traveling without an adult.
We very much appreciate that you are considering
American Airlines for your child's travel
arrangements. Currently, bookings on AA.com must
include at least one adult.
Every year, thousands of parents trust American
Airlines with their children. You can be sure we
take great care with our young travelers. We ensure
their trips are carefully planned and coordinated.
In fact, we require that arrangements be made for
unaccompanied minor travel through a direct
conversation with American Airlines and the child's
parent or guardian.
A child can be accompanied by a parent or
guardian through the security checkpoint to the
gate with a priority authorization document (given
by a ticket agent). The responsible adult
should remain at the gate until the aircraft has
departed. For security reasons, anyone without a
ticket may not go on board the aircraft.
While we do not have a written policy concerning
the seating of the unaccompanied minors, the
children are situated so that the flight attendants
have a clear view of them at all times. Since the
parent may accompany the child to the gate,
requests can be made at the airport on the day of
travel.
You may locate a list of Frequently Asked
Questions by following the instructions below:
*Visit http://www.aa.com to view our home
page
*From the menu listing on the left, place your
cursor over Travel Information *From the sub-menu,
select Travel Help & Travel Resources/Travel
Help *Select Traveling with Children
When you are ready to book your child's
reservation, please call American Airlines
Reservations at 1-800-433-7300 (24 hours/daily). We
look forward to welcoming your child aboard. It is
always a pleasure to serve our young travelers.
This is an "outgoing only" email address. If you
'reply' to this message by simply selecting the
reply button, we will not receive your additional
comments. Please assist us in providing you with a
timely response to any feedback you have for us by
always sending us your email messages via AA.com at
http://www.aa.com/customerrelations.
Sincerely,
Cindy Baker
Customer Relations
American Airlines
Delta
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Your Comment or Suggestion
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travel? Select oneCurrent or FuturePastNot Flight
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we will make every effort to ensure a quick
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